Why can’t CRM work?
Why can't CRM work? is the CRM system that supports contact center sophistication is relatively lightweight rather than mission critical, and is a general purpose...
How to Choose a CRM System?
How to choose the best CRM system for your contact center. The importance of CRM systems is increasing for the sophistication of contact centers. The...
How to Build a CRM?
How to Build a CRM? There are two types of CRM: the "cloud type" over the Internet and the "local type" built on your own...
What is CRM Software?
What is CRM Software? an easy to understand explanation of the advantages and building points! By using CRM tools, it is possible to improve operational...
What Does a CRM Manage?
What Does a CRM Manage?: What is a CRM that effectively manages inquiries? Benefits and introduction points. Proper inquiry management increases customer satisfaction and helps...
Benefits of CRM Contacts
Benefits of CRM Contacts: One of the benefits of managing inquiries in CRM is the centralization of inquiry management. Questions and inquiries received from various...
Cloud-based CRM
Advantages and disadvantages of introducing a cloud-based CRM. What are the pros and cons of using a cloud-based CRM? I will explain each in detail....
Keep Functional CRM
Keep Functional CRM: functional discussions are essential for linking the core system and systems that are essential to the business, but for the functions required...
CRM For Call Centers
CRM for call centers: purpose and examples of use. CRM (Customer Relationship Management) is not just a system that centrally manages customer information scattered throughout...